Frequently Asked Questions
Helpful answers to common questions about our rental process, vehicle options, and service policies.
Booking & Rental Process
How do I book a vehicle?
Bookings are handled through our inquiry process. Simply submit the rental inquiry form or contact our team directly with your preferred dates and vehicle needs. We will confirm availability and assist with vehicle selection.
Do you offer instant online booking?
How far in advance should I book?
Can I book for the same day?
How do I check availability?
Vehicle Options & Fleet
What types of vehicles do you offer?
We offer a range of vehicles including sedans, compact SUVs, midsize SUVs, full-size SUVs, premium luxury vehicles, and long-term rental options.
Can I request a specific brand or model?
Payments, Deposits & Insurance
What payment methods are accepted?
Payment details will be shared during the booking confirmation stage. Major payment methods are accepted.
Is a security deposit required?
Do I need my own insurance?
Pickup, Delivery & Location
Where do I pick up the vehicle?
Pickup location details will be provided upon confirmation. Delivery options may also be available depending on your location and rental type.
Do you offer vehicle delivery?
Do you offer airport pickup or drop-off?
Long-Term Rentals & Corporate
Do you provide long-term rentals?
Yes. We offer flexible long-term rental solutions for monthly or multi-month durations suitable for relocations, work assignments, and extended travel.
Do you offer corporate rental solutions?
Mileage, Fuel & Usage Policies
Is there a mileage limit?
Mileage allowance depends on rental type and category. Long-term rentals may include monthly mileage allowances.
Do I need to refill fuel before returning the vehicle?
Can I travel outside the province?
Can I travel to the United States?
Driver Requirements & Eligibility
What is the minimum age to rent a vehicle?
Typically 21+ with a valid driver’s license. Additional conditions may apply for luxury or premium vehicles.
Do I need an international driver’s license?
Can someone else drive the vehicle?
Modifications, Extensions & Cancellations
Can I modify my booking after confirmation?
Modifications may be possible depending on vehicle scheduling. Contact us as early as possible.
Can I extend my rental?
What is your cancellation policy?
Customer Support
What if I need assistance during my rental?
Support is available during business hours. For urgent issues, direct contact is recommended.
